Terms of sale, delivery & returns
Last updated 24 September 2026
These terms apply to purchases from the Green Wings Project shop at shop.greenwingsproject.org. The seller is Green Wings Project, a registered charity in England and Wales (No. 1207209), Barley Mow Centre, 10 Barley Mow Passage, London W4 4PH. Contact: info@greenwingsproject.org · +44 (0)20 3286 8111.
1. Orders and prices
- All prices are in pounds sterling and include VAT where applicable. Delivery charges are shown before you pay.
- Your order is accepted when payment is confirmed and we email your order confirmation. If we cannot supply an item (for example it is out of stock) we will tell you and refund you in full.
- Payments are taken by Viva.com on its secure checkout. We never see or store your full card details.
2. Paying with points
- Some products can be redeemed with points earned through the Green Wings Project recycling programme. Points are deducted when your order is confirmed and have no cash value.
- If an order paid with points is cancelled or returned, the points are returned to your account instead of a cash refund.
3. Delivery
We deliver to addresses in the United Kingdom. Orders are packed and dispatched by our fulfilment partner; you'll receive an email with tracking once your parcel has shipped.
| Option | Cost |
|---|---|
| Standard delivery Royal Mail Tracked 48 · 2–3 working days |
£3.95 · free on orders over £40 |
| Express delivery Royal Mail Tracked 24 · next working day aim |
£5.95 |
Larger items such as recycling bins may carry a delivery surcharge, shown on the product page and at checkout.
Delivery times are estimates. If your order has not arrived within 10 working days, please contact us.
4. Changing your mind — returns
- You can cancel your order and return items within 30 days of receiving them, for any reason. This is longer than the 14 days required by the Consumer Contracts Regulations.
- Email info@greenwingsproject.org with your order number and we'll send return instructions. Items must be unused and in their original condition.
- Unless the item is faulty or we sent the wrong item, you pay the cost of returning it.
- We refund the item price, and the standard delivery charge if you return the whole order, within 14 days of receiving the return, to your original payment method.
5. Faulty or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, damaged or not as described, contact us within 30 days of delivery for a full refund, or later for a repair or replacement. We'll cover the return postage.
6. Your information
We use your details to process and deliver your order, as described in our privacy policy. We share your name, delivery address, email and phone number with our fulfilment partner and the delivery company only to get your order to you.
7. Complaints and law
If something goes wrong, please contact us first — we aim to reply within 5 working days. These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.